Returns & Exchanges

Crazeins Returns & Exchanges Policy

Your Satisfaction is Our Top Priority

At Crazeins, we strive to ensure you are completely satisfied with your purchases. If for any reason you are not happy with an item, our Returns & Exchanges policy is designed to make the process as smooth and hassle-free as possible.

Returns

Eligibility for Returns

• You can return your item(s) within 30 days of receipt of your shipment.
• Products must be in the original condition you received them: unused, unwashed, and in the original packaging with all tags attached.
• Certain items are not eligible for return, including:
  • Customized or personalized items
  • Perishable goods
  • Clearance items marked as final sale
  • Items that have been used or altered

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at support@crazeins.com or call us at +44 7743750212. Provide your order number and the reason for the return.
2. Receive Return Authorization: We will evaluate your return request and, if approved, provide you with a Return Authorization Number (RAN) and instructions on where to send your return.
3. Ship the Item Back: Pack the item securely and include any associated accessories or documentation. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
4. Receive Your Refund: Once we receive and inspect your returned item(s), we will process your refund. Please allow up to [specify number] business days for the refund to be credited to your original method of payment.

Exchanges

Eligibility for Exchanges

• Exchanges are subject to the same conditions as returns. Items must be returned within 30 days, unused, and in their original packaging.

How to Initiate an Exchange

1. Contact Us: Inform us of your desire to exchange an item by contacting support@crazeins.com or calling +44 7743750212. Please mention your order number and the item you wish to exchange.
2. Return the Original Item: Follow the same process as outlined in the Returns section. Use the provided RAN and shipping instructions to send the item back.
3. Place a New Order: Once your return is processed, place a new order for the item you wish to receive in exchange. This ensures that you receive your new item quickly and that it is in stock.

Shipping Costs

• The customer is responsible for return shipping costs unless the item is returned because it is defective, damaged, or incorrect.
• For exchanges, customers will need to pay for return shipping, but Crazeins may offer free shipping on the replacement item as a courtesy.

Contact Us

We’re here to help! If you have any questions or need assistance with processing a return or exchange, please don’t hesitate to contact us. Our goal is to make your experience with Crazeins as enjoyable as possible.

Thank you for shopping with Crazeins. We appreciate your business and your trust.